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David Malangone

    Saving Time with Rapid Response

    The leaders from the Sourcepass Service team and Client Strategy team routinely meet to discuss ways to continually improve client...

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    The only SLO is “fast enough”

    Sourcepass state Service Level Objectives (SLO) within our agreement language that sets expectations around response times for various...

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    Understanding Business Objects is the Key to Successful Project Implementations

    The Sourcepass Professional Services team aims to provide an IT experience that clients love. Some of the ways we align to client business...

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    24/7/365 as a Must-Have Service

    Traditional business hours are typically described at 8am to 5pm, Monday through Friday, so traditionally, IT service providers have worked...

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