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Saving Time with Rapid Response
The leaders from the Sourcepass Service team and Client Strategy team routinely meet to discuss ways to continually improve client experience. During a recent discussion, we fell into a brainstorming...
The Only SLO is “Fast Enough”
Sourcepass Service Level Objects for Support Response Sourcepass state Service Level Objectives (SLO) within our agreement language that sets expectations around response times for various types of...
Understanding Business Objects is the Key to Successful Project Implementations
The Sourcepass Professional Services team aims to provide an IT experience that clients love. How Sourcepass Aligns Client Objectives to Drive Value
24/7/365 as a Must-Have Service
Traditional business hours are typically described at 8am to 5pm, Monday through Friday, so traditionally, IT service providers have worked those hours, or what’s known as “9×5” in shorthand. ...