Saving Time with Rapid Response
The leaders from the Sourcepass Service team and Client Strategy team routinely meet to discuss ways to continually improve client...
The Only SLO That is “Fast Enough”
Sourcepass Service Level Objects for Support Response Sourcepass state Service Level Objectives (SLO) within our agreement language that...
Understanding Business Objects is the Key to Successful Project Implementations
The Sourcepass Professional Services team aims to provide an IT experience that clients love. How Sourcepass Aligns Client Objectives to...
24/7/365 as a Must-Have Service
Traditional business hours are typically described at 8am to 5pm, Monday through Friday, so traditionally, IT service providers have worked...