How RPA Is Changing Service Delivery — And How Sourcepass Is Leading the Way

Robotic Process Automation (RPA) is reshaping how Sourcepass delivers service — especially when it comes to repetitive, manual work that clogs up IT service desks. Over the next few years, many of these low-value tasks traditionally handled by humans will be fully automated as RPA and AI technologies mature.

Many Small and Mid-sized Businesses (SMBs) are lagging in adopting emerging AI and RPA technologies. That’s not because of a lack of interest — it’s because most AI and automation tools have been designed for the enterprise market first. Only after initial traction in large enterprises do vendors typically begin building versions suitable for SMBs.

That’s starting to change. SMBs are adopting next-gen technology faster than ever, and Sourcepass is at the front of that shift.

At Sourcepass, we’ve integrated AI and RPA across nearly every internal function — and now, we’re bringing that same automation capability to our clients.

One of the key areas we’re focusing on is employee onboarding and offboarding — a process that touches multiple departments, systems, and approval chains. It’s time-consuming, error-prone, and full of opportunity for automation.

The following is a breakdown of a few automation use cases across the employee lifecycle:

Recruiting

• AI can screen resumes, compare them to job descriptions, and filter out unqualified applicants based on confidence thresholds.
• Email communications to candidates (e.g., interview invites, rejections, or document requests) can be auto generated.
• Employment agreements and internal reviews (by legal, HR, or finance) can be routed automatically based on workflow status.

Interview Coordination

• AI agents can schedule interviews by checking calendar availability of internal stakeholders and aligning time slots with candidates.
• Calendar invites, follow-up emails, and interview panel assignments can all be handled without human intervention.

Background Checks

• Once a candidate hits a certain stage, the system can push their data directly into a background check platform and retrieve results automatically — without requiring recruiter involvement.

Day-One Preparation

• RPA can assign the employee to the correct department, provision access to required applications, add them to the right distribution groups, and configure permissions — all before the employee’s first login.

Across all of these workflows, we’re seeing up to 60% time savings within the first few months of deployment.

Contact a Sourcepass Expert

This is what modern service delivery looks like — and it’s exactly the kind of value we’re enabling for our clients and partners alike. For more information, Contact Sourcepass today.