Choosing the right IT support model is critical for business performance. Mid-sized organizations often face a choice between fully managed IT services or co-managed IT, where internal teams partner with an external provider. Each model offers unique benefits in support, security, and collaboration.
This guide helps business leaders evaluate managed IT versus co-managed IT and determine which approach best drives growth, efficiency, and cost savings.
Managed IT services provide end-to-end IT support. A third-party provider takes responsibility for your infrastructure, networks, security, and help desk.
Key features:
24/7 monitoring and proactive support
Cybersecurity management and threat protection
Device management, backups, and patching
Scalability without adding internal headcount
Best for: Companies without a dedicated IT team or those seeking predictable costs and comprehensive support.
Benefits:
Reduced downtime and faster issue resolution
Strong security and compliance oversight
Predictable IT budgeting
Co-managed IT supplements your internal IT team with external expertise. Your team remains in control while an MSP provides support, specialized skills, or coverage during peak demand.
Key features:
Flexible support for internal IT staff
Access to cybersecurity, cloud, or compliance experts
Collaboration on projects, upgrades, and strategic planning
Best for: Companies with existing IT staff needing additional resources, expertise, or bandwidth.
Benefits:
Strengthens internal teams without full-time hiring
Improves response times and IT strategy
Supports growth and complex projects
Consider fully managed IT if:
Your organization lacks dedicated IT staff
You need end-to-end coverage for security, support, and compliance
Predictable costs and service level agreements are a priority
Consider co-managed IT if:
You have a small internal IT team that is overburdened
You need specialized skills like cloud migration or cybersecurity
You want to maintain control while leveraging external expertise
Decision tip: Evaluate your current IT resources, business goals, and risk tolerance before selecting a model.
Managed IT:
Streamlines IT operations
Reduces internal overhead
Predictable monthly costs
Co-Managed IT:
Provides flexibility to scale with internal teams
Reduces burnout for existing IT staff
Supports complex projects without hiring
Both models can improve efficiency, but the right choice depends on your organization’s size, IT maturity, and growth trajectory.
Assess current IT staff capacity and expertise
Determine strategic priorities for IT, security, and compliance
Compare service level agreements and response times
Evaluate cost versus value for both models
Tip: Consider a trial period or phased approach to see which model aligns best with your operations.
Q1: What is the difference between managed IT and co-managed IT?
A: Managed IT provides full IT outsourcing. Co-managed IT supplements your internal team with external expertise.
Q2: Which model is better for a mid-sized business?
A: It depends on your existing IT staff, strategic goals, and need for flexibility or full coverage.
Q3: Can co-managed IT help reduce employee burnout?
A: Yes, it provides additional resources and specialized support, allowing internal teams to focus on strategy.
Q4: How do costs compare between managed and co-managed IT?
A: Managed IT usually has a predictable monthly fee for full coverage. Co-managed IT is more flexible and often pays only for the support you need.
Q5: Can a business switch from co-managed to fully managed IT?
A: Yes, most providers allow businesses to scale from co-managed to fully managed services as needs evolve.