Sourcepass has been busy optimizing Quest™, our innovative and powerful platform that delivers a next-generation client experience. We aim to reduce IT friction and enhance user experience, delivering an Amazon-like experience for IT services.
Quest™ is built to provide a consistent and seamless experience across all devices. Whether you’re using the web, desktop, or mobile app, you can easily manage your IT services without any disruption. Our platform ensures that your interactions are smooth and efficient, just like your favorite apps.
With Quest™, you can quickly create and track service tickets, add users, and attach screenshots or other relevant information. The intuitive interface allows you to manage requests on the go, ensuring that your IT needs are addressed promptly.
Quest™ keeps you updated on the status of your service requests, orders, and invoices. You’ll receive instant alerts, so you never miss an important update. This feature ensures that you’re always in the loop, no matter where you are.
As security is a top priority for us, Quest™ offers multiple authentication methods, including face ID, Office 365, and G Suite logins. This ensures that your data is protected while providing you with convenient access to your account. Our platform combines security with ease of use, giving you peace of mind.
Quest™ is your one-stop solution for IT management. From tracking hardware orders to viewing invoices and accessing the company directory, everything you need is at your fingertips. The platform’s cloud-based architecture ensures that it is lightweight and efficient, making it perfect for mobile use.
Incorporating RPA into our operations has significantly enhanced our efficiency and accuracy. Our integration with Quest allows us to utilize Smart Requests, which are forms tied directly into our automation platform.
When these Smart Requests are filled out, they execute without the need for a technician, ensuring that response times are incredibly fast. This automation also improves the accuracy of requests, particularly for tasks such as new user creation or permissions requests.
By leveraging RPA, we streamline these processes, allowing our team to focus on more strategic tasks while ensuring our clients receive prompt and precise service.
We’re continuously working to improve Quest™. Our roadmap includes exciting features like SMS communication for service requests. We’re committed to making Quest™ even more powerful and user-friendly, so stay tuned for more updates!
With Quest™, managing your IT services has never been more convenient.
Experience the future of IT management today and see how Quest™ can transform your business operations. If you’re not already a part of the Sourcepass ecosystem, find out more about Quest™ today.