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Support My IT

Create a secure, scalable technology foundation that keeps your business productive and growing.

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Secure My Business

Reduce risk, strengthen resilience, and stay ahead of evolving cyber threats. 

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Automate My Business

Eliminate manual work, increase efficiency, and empower teams with AI and automation.

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Modernize My Technology

Transform legacy systems into modern platforms that improve performance and accelerate innovation.

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Commercial Industries

We understand what most managed service providers don’t – when it comes to industry-specific technology, one-size-fits-all solutions don’t exist.

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Public Sector

Specialized IT, cybersecurity, and compliance support for schools, BOCES, local governments, and utilities — backed by 40+ years of public-sector experience.  

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Locations

We serve clients across the lower 48, with regional concentration in the Northeast, Mid-Atlantic, Southeast, Mountain West, and West.  

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The Sourcepass Story

Built and run by technology, security, and managed services people who were tired of how IT gets delivered – and decided to do it differently. 

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The Sourcepass Experience

Excellent service, strategic guidance, and technology delivered with innovation – the operating model behind every Sourcepass engagement, across IT, security, Microsoft, and AI. 

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Quest Platform update adds new service ticket data dashboard

 
Quest Platform update adds new service ticket data dashboard

We continue to invest in ways to deliver an experience that client’s love, and one of our areas of focus is the continued development of our revolutionary Quest digital experience platform.  This month, we have an update going into General Availability which provides our clients access to Business Intelligence for their service ticket data. This includes a dashboard which provides the ability to view: 

  • Satisfaction Scores across users 
  • Ticket Volume over time  
  • Response and Resolution trends over time 
  • Ticket Volume by category, source 
  • Top Tickets by Users, Devices, and Sites 
  • Device Warranty information 
  • Employee Onboarding/Offboarding Month-over-Month 

We see this dashboard as a gamechanger for our clients as they now have the ability to review performance reports at their fingertips, rather than needing to wait for their Client Success Manager to generate the information on demand, adding a level of accountability to Sourcepass to demonstrate performance against stated goals.

Nick Ross is the Sourcepass VP of Product Development.  Reach out to Nick at (877) 678-8080.