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Introducing Service Reporting for Quest™

 
Introducing Service Reporting for Quest™

Sourcepass is excited to announce a brand-new feature on Quest™: Service Reporting!

This new feature offers top-level, easy-to-view insight into support tickets, satisfaction score, response times, and more.

 

Quest™ Service Reporting

 

What's included with service reporting? 

Primary contacts now have access to service reports where you can view important insights related to your IT ecosystem. With this new feature, you can:

  • Check on your company's satisfaction score
  • View total ticket submissions and monitor your tickets all in one place 
  • Monitor typical ticket response and resolution times 
  • Check on your company's satisfaction score 
  • And much more!

 

Why You'll Love Service Reports

Satisfaction Score

View the average satisfaction score of all service-related requests made by your organization over the last 30 days.

Satisfaction Graph

 

Total Tickets

View Total Tickets

See the monthly total number of service-related tickets submitted by your team or opened on your behalf.

 

Category View

Get insight into what ticket categories are most frequently used and view specific tickets associated with that category.

Ticket Categories

Typical Response & Resolution Times

Uncover and monitor the average time it takes Sourcepass to start working on your ticket and the time it takes to fully resolve your tickets.

Response and Resolution Time

Quest_Favicon_520x520-01 About Quest™

Quest™ by Sourcepass is a SaaS-enabled platform that uses AI and real-time integration to our toolset to provide a fully automated IT system. Accessible via web, desktop, and mobile app, Quest™ is designed to keep you in sync and in control for a premium IT experience.

Learn more

 

 Download Quest on the App Store  googleplayicon-1