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Sourcepass is excited to announce a brand-new feature on Quest™: Service Reporting!
This new feature offers top-level, easy-to-view insight into support tickets, satisfaction score, response times, and more.
Quest™ Service Reporting
What's included with service reporting?
Primary contacts now have access to service reports where you can view important insights related to your IT ecosystem. With this new feature, you can:
- Check on your company's satisfaction score
- View total ticket submissions and monitor your tickets all in one place
- Monitor typical ticket response and resolution times
- Check on your company's satisfaction score
- And much more!
Why You'll Love Service Reports
Satisfaction Score
View the average satisfaction score of all service-related requests made by your organization over the last 30 days.
View Total Tickets
See the monthly total number of service-related tickets submitted by your team or opened on your behalf.
Category View
Get insight into what ticket categories are most frequently used and view specific tickets associated with that category.
About Quest™
Quest™ by Sourcepass is a SaaS-enabled platform that uses AI and real-time integration to our toolset to provide a fully automated IT system. Accessible via web, desktop, and mobile app, Quest™ is designed to keep you in sync and in control for a premium IT experience.
