[Learning Series Clip] Quest™ Service Ticket Module Overview

In this clip from our webinar "Quest™: Maximizing the User Experience", Quest™ UX/UI designer Joe Neiderhauser provides a demo on how users can easily submit, track, and manage support requests in an intuitive, streamlined environment.

This demo highlights key Quest™ features that ensure fast resolution of IT issues through a combination of knowledge base articles and customizable support forms, allowing for a more efficient workflow.

Topics Covered:

• How to submit and manage service tickets within Quest™
• Categorizing support requests based on equipment and IT needs
• Overview of request forms for specific issues like new hire equipment or workstation setup
• Creating general IT support tickets and adding additional users for oversight
• AI-powered ticket summarization feature for quick insights

Requirements:

• Access to Quest™ Web (app.sourcepass.com)
• Access to Quest™ Mobile App (Download Here)