Sourcepass Blog

Quest™: Service Ticket Module Overview | Webinars by Sourcepass

Written by Courtney Noonan | Feb 20, 2025

In this clip from our webinar "Quest™: Maximizing the User Experience", Quest™ UX/UI designer Joe Neiderhauser provides a demo on how users can easily submit, track, and manage support requests in an intuitive, streamlined environment.

This demo highlights key Quest™ features that ensure fast resolution of IT issues through a combination of knowledge base articles and customizable support forms, allowing for a more efficient workflow.

 

Topics Covered:

  • How to submit and manage service tickets within Quest™
  • Categorizing support requests based on equipment and IT needs
  • Overview of request forms for specific issues like new hire equipment or workstation setup
  • Creating general IT support tickets and adding additional users for oversight
  • AI-powered ticket summarization feature for quick insights

Requirements: