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At Sourcepass, we're all about transforming the IT experience—and our latest update to Quest® takes that mission to the next level. Say hello to Smart Requests, the newest addition to the Quest® platform that brings powerful automation right to your fingertips.
Smart Requests are dynamic, automated forms designed to simplify common service requests and deliver faster resolutions. No more waiting in the ticket queue for everyday issues. With Smart Requests, you're empowered to get things done—quickly, securely, and with confidence.
What’s New: Smart Requests in Action
The first wave of Smart Request forms is now live in the Service & Support section of Quest®.
When you navigate to Get Support > Support Category, you’ll notice a new option on the right-hand corner: Smart Request Forms. These intuitive, guided forms walk you through submitting your request while tapping into the automation power of Quest’s backend—minimizing downtime and reducing the back-and-forth.
Managing calendar access just got easier.
The M365 Shared Calendar Smart Request gives users the ability to request specific permission levels for any Microsoft 365 mailbox—whether it’s a shared calendar or an individual’s.
Each request is routed through an approval process to ensure proper access control.
Choose from:
- View Availability (Busy/Free only)
- Read-Only Access (View all event details)
- Write Access (Full calendar access)
Need to grant someone access to a shared mailbox? The new M365 Shared Mailbox Smart Request makes it simple.
This form allows users to request additions to shared mailboxes through a secure approval process—streamlining collaboration while keeping permissions controlled.
Once submitted, the request follows a built-in approval workflow, ensuring only the right people get access.
No back-and-forth emails, no confusion—just fast, automated support.
Smarter Workflows, Human Support
While Smart Requests are powered by intelligent automation, they're built with a human touch. Some workflows may include approval steps from your organization's Primary Contact or other designated stakeholders, ensuring alignment with internal policies.
Plus, Smart Requests are designed around real-world user needs, focusing on the most common challenges our clients face every day. It’s IT support that’s not just reactive but proactive.
What’s Next in Quest?
Smart Requests are only the beginning. We're actively developing new automated forms that will continue to streamline your Quest® experience. Keep an eye out for announcements and updates as we roll out more features to make your IT interactions faster, easier, and more intelligent than ever before.
Quest™ by Sourcepass continues to evolve with your needs—delivering next-generation client experiences through smart technology, intuitive design, and relentless innovation.
Haven’t explored Quest™ yet? Download it on the App Store or Google Play, and see how we're redefining IT support—one smart request at a time.