Skip to the main content.

Modernize & Transform

Built to help you reimagine IT operations, empower your workforce, and leverage AI-powered tools to stay ahead of the curve.

Untitled design (3)

Empower My Team

We bring together the best of Microsoft’s cloud ecosystem and productivity tools to help your people thrive.

Untitled design (3)

Build My Infrastructure

We offer a comprehensive suite of infrastructure services tailored to support your business goals today and scale for the future

Untitled design (3)

IT Services

Our managed and co-managed IT service plans deliver a responsive and innovative engagement to support your IT needs, improve employee experience, and drive growth for your business. 

Untitled design (3)

Cybersecurity Services

Sourcepass offers innovative solutions, including SOC, GRC, Security Assessments, and more to protect your business.

Untitled design (3)

Professional Services

Grow your business with cloud migrations, infrastructure refreshes, M&A integrations, staff augmentation, technical assessments, and more.

Untitled design (3)

Resource Library

Stay ahead, stay connected, and discover the future of IT with Sourcepass.

Untitled design (3)

Events & Webinars

Dive into a dynamic calendar of webinars and in-person gatherings designed to illuminate the latest in managed IT services, cybersecurity, and automation.

Untitled design (3)

 

The Sourcepass Story

Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Untitled design (3)

The Sourcepass Experience

At Sourcepass, we’re rewriting the IT and cybersecurity experience by helping businesses focus on what they do best, while we deliver the infrastructure, insights, and innovation to help them thrive.

Untitled design (3)

 

Introducing Smart Requests on Quest™: Faster, Smarter, and More Secure IT Support

 
Introducing Smart Requests on Quest™: Faster, Smarter, and More Secure IT Support

 

At Sourcepass, we're all about transforming the IT experience—and our latest update to Quest® takes that mission to the next level.  Say hello to Smart Requests, the newest addition to the Quest® platform that brings powerful automation right to your fingertips.

Smart Requests are dynamic, automated forms designed to simplify common service requests and deliver faster resolutions. No more waiting in the ticket queue for everyday issues. With Smart Requests, you're empowered to get things done—quickly, securely, and with confidence.

 

 

What’s New: Smart Requests in Action

 

The first wave of Smart Request forms is now live in the Service & Support section of Quest®.

When you navigate to Get Support > Support Category, you’ll notice a new option on the right-hand corner: Smart Request Forms. These intuitive, guided forms walk you through submitting your request while tapping into the automation power of Quest’s backend—minimizing downtime and reducing the back-and-forth.

 

 

M365 Password Reset

 

Need to reset your Microsoft 365 password? No problem.

With the M365 Password Reset Smart Request, users can now securely reset their own M365 password in seconds—without waiting for a technician.

Of course, our team is always just a click away if you need help.

 

M365 Shared Calendar Form

 

Managing calendar access just got easier. 

The M365 Shared Calendar Smart Request gives users the ability to request specific permission levels for any Microsoft 365 mailbox—whether it’s a shared calendar or an individual’s.

Each request is routed through an approval process to ensure proper access control.

Choose from:

- View Availability (Busy/Free only)

- Read-Only Access (View all event details)

- Write Access (Full calendar access)

Service & Support - Shared Calendar-1

 

M365 Shared Mailbox Form

 

 

Need to grant someone access to a shared mailbox? The new M365 Shared Mailbox Smart Request makes it simple.

This form allows users to request additions to shared mailboxes through a secure approval process—streamlining collaboration while keeping permissions controlled.

Once submitted, the request follows a built-in approval workflow, ensuring only the right people get access.

No back-and-forth emails, no confusion—just fast, automated support. 

Service & Support - Shared Mailbox-1

 

 

Smarter Workflows, Human Support

 

While Smart Requests are powered by intelligent automation, they're built with a human touch. Some workflows may include approval steps from your organization's Primary Contact or other designated stakeholders, ensuring alignment with internal policies.

Plus, Smart Requests are designed around real-world user needs, focusing on the most common challenges our clients face every day. It’s IT support that’s not just reactive but proactive.

 

What’s Next in Quest?

 

Smart Requests are only the beginning. We're actively developing new automated forms that will continue to streamline your Quest® experience. Keep an eye out for announcements and updates as we roll out more features to make your IT interactions faster, easier, and more intelligent than ever before.

 


 

Quest™ by Sourcepass continues to evolve with your needs—delivering next-generation client experiences through smart technology, intuitive design, and relentless innovation.

Haven’t explored Quest™ yet? Download it on the App Store or Google Play, and see how we're redefining IT support—one smart request at a time.