Innovating Your IT with Quest®: Roadmap, New Features, and more

Inside the Quest® Platform: What’s New and What’s Next

As the IT landscape evolves, so does Quest®—the Sourcepass platform purpose-built to deliver a smarter, faster, and more transparent IT experience.

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In the latest Quest Learning Series webinar, the Sourcepass Product Team unveiled new features, platform enhancements, and what’s ahead on the roadmap. If you’re using Quest today—or planning to—here’s everything you need to know about how the platform is transforming.

Smarter Service with Smart Requests

The backbone of Quest’s efficiency is its growing library of Smart Request Forms—automated service forms that bypass manual ticketing for faster resolution.

These forms are now live in the Quest portal and app, making it easier than ever to get help without delay.

Available Smart Requests now include:

• M365 Password Reset
• Shared Mailbox Creation
• User Account Creation
• Appointment Scheduling

These forms are powered by Robotic Process Automation (RPA) and integrated directly with backend systems, eliminating wait times for common IT needs. More forms are in beta and rolling out in the coming months.

Quest Mobile: Full Power in Your Pocket

The Quest® Mobile App has seen significant enhancements, bringing the desktop experience to your fingertips.

Current capabilities:

• Ticket creation with image/file attachments
• Live ticket updates with AI-generated summaries
• Push notifications for service and billing
• Custom Smart Request access by role
• Real-time dashboard and ticket filtering

Recent updates now include:

• Face ID login
• PIN-based security verification
• Scheduled Smart Request availability

Future updates will allow in-app appointment scheduling and additional mobile-specific optimizations, making it even easier for on-the-go teams to stay connected.

More Visibility, Fewer Bottlenecks

Quest’s dashboards continue to evolve for both end users and administrators. Recent enhancements deliver:

• Faster load times and improved UI design
• Role-specific views and filtering
• Admin-level dashboards with KPIs and compliance tracking
• Visualizations for ticket volume, status, and user satisfaction

The emphasis is on making real-time IT metrics and trends accessible and actionable, with a roadmap focused on deeper analytics and customizable reporting.

New Features Focused on Security & Compliance

Quest is doubling down on built-in controls to support secure, auditable IT operations. New and upcoming features include:

• Mandatory Security PINs: To validate identity during critical service requests.
• Microsoft Purview Integration: For audit logging and compliance alignment.
• User Access Reviews: Embedded tools to help organizations manage role-based permissions and minimize exposure.

These features are part of a broader push to align Quest with frameworks like SOC 2, HIPAA, and NIST—ensuring peace of mind for security-conscious organizations.

Learning Library and Admin Training Hub

A new Quest Video Learning Library is on the horizon, giving users and admins access to:

• Platform walkthroughs
• Feature release demos
• “How-to” tutorials
• Onboarding and training content

This on-demand resource will help teams onboard faster, train efficiently, and make the most of Quest features.

Upcoming Integrations & Innovations

Quest is becoming more than a ticketing system—it’s evolving into a centralized IT operations hub. Coming soon:

• Procurement & license management from inside Quest
• HR and M365 user provisioning integrations
• Identity-based routing for access-based service requests
• Role-specific automations tied to Active Directory and HR systems

These updates aim to reduce friction across departments, improve security posture, and simplify compliance workflows.

Be Part of What’s Next: Join the Quest Beta Program

Quest users can now opt into the Beta Program directly within the platform. Participants get early access to upcoming features and the opportunity to provide direct feedback to the product team.

Expect early looks at:

• New Smart Requests
• Dashboard layouts
• AI chat capabilities
• Admin tools and controls

Participation is optional and can be toggled on or off anytime through the Quest profile settings.

Get the Most Out of Quest

Whether you’re an IT admin, a business manager, or a frontline employee, the latest updates make Quest:

• Easier to use
• More powerful
• Better aligned with real-world business needs

To get started:

• Log in to Quest via desktop or mobile
• Explore the Smart Requests menu
• Download the mobile app for iOS or Android
• Schedule a training session with your Client Success Manager
• Join the Beta Program to shape what’s next