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At Sourcepass, we're always working to give our clients more control, visibility, and efficiency when it comes to managing their IT experience. Learn more about our new User Management features in this article
About User Management
User Management is a new, powerful user management feature designed for Primary Contacts. With this feature, Primary Contacts can now access further insight into their users, user level of support, and user access to Microsoft-related licenses.
With these new features, you can:
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Initiate onboardings & offboarding
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Control roles and levels of support
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Manage levels of support for users
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View the allocation of Microsoft licenses
These settings can be found under Admin Mode in the User Management section. Navigate by selecting the appropriate tab at the top left of the screen:
- All Users
- Premium Users
- Licenses
Exploring User Management
Licenses
A Transparent View
of Microsoft Allocations
The licenses tab provides an inside look at Microsoft licenses assigned to each user.
Easily view how many licenses you’re currently using, along with the total number of allocated licenses based on your company’s agreement.
➡️ Coming Soon: Keep an eye out for an upcoming management feature that will enable Primary Contacts to directly assign and manage license seats for their users.
To onboard a user, head to the User Management section.
- Click “Onboard User” from the All Users tab
- Or go to “Manage Users” > “Onboard User” from the Premium Users tab
To offboard a user, you have two options:
- Click the trash icon under the user’s row in the All Users tab
- Or go to “Manage Users” > “Offboard User” in the Premium Users tab
- If you’ve selected a specific user, their info will auto-fill in the form—no extra steps needed.
Stay Tuned for Automated Onboarding and Offboarding Forms!
Join the Waitlist: Once joined, a ticket will be sent to our automation team so we can keep you in the loop.
Quest® by Sourcepass continues to evolve with your needs—delivering next-generation client experiences through smart technology, intuitive design, and relentless innovation.
Haven’t explored Quest® yet? Download it on the App Store or Google Play, and see how we're redefining IT support—one smart request at a time.
