[Learning Series Clip] Quest™: Knowledge Base Overview
              
              
              
                
                Feb 20, 2025
                
              
              
              
              
                
                
                     Courtney Noonan
                  
              
              
              
              
                 
                
                  Quest by Sourcepass 
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                  IT Services & Support 
                  
                
              
              
              
              
                
                
                
                
                
                
                  0 min read
                
              
              
            
      
    
        In this demo clip, Quest™ UX/UI designer Rachel Lee provides an in-depth overview of the Quest™ platform's Knowledge Base and Communications sections.
Here's what you'll learn:
Overview of Knowledge Base:
- Access to self-help articles and step-by-step walkthroughs
 - Articles categorized by topics like “Most Popular” and “Trending”
 - Feedback system for rating article helpfulness
 
Overview of Communications Section:
- Approvals: Track and manage approval requests (e.g., software access)
 - Notifications: Stay updated on tickets, billing, orders, and platform changes
 - Access notifications on the go via the mobile app
 
Watch the video below to see how these features streamline your Quest experience!
Requirements:
- Access to Quest™ Web (app.sourcepass.com)
 - Access to Quest™ Mobile App (Download Here)
 
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